Refund policy

Returns & Refunds

Kings Mods Auto sells performance parts that get bolted to cars people care about. This policy is written to be read before you order, not after something goes wrong. If anything here is unclear, email hello@kingsmodsauto.com and ask us before you buy.

The short version

• 30 days from delivery to request a return on an unopened part.
• Damaged, defective or wrong part? Send photos within 7 days and we replace it or refund you in full, including shipping. You don't ship anything back.
• Freight items like hoods: inspect the part before the driver leaves, record a video as you open it, and write "DAMAGED" on the delivery receipt before signing if anything is wrong. Details here.
• Changed your mind? That's fine too — you cover return shipping, and the part has to come back unopened, in its original packaging.
• Opened products cannot be returned for change of mind, and neither can installed ones. Damage claims are never affected — see below.

Return window

You have 30 days from the date your order is delivered to request a return. Requests made after 30 days can't be accepted, because our own window with the manufacturer has closed by then.

Condition requirements

To be returnable, a part must be:

• Unopened — the original packaging still sealed. Once a box is opened we can't resell the part, so we can't take it back for change of mind
• Unused, with no marks from mounting hardware, adhesive, clips or trim tools
• Unmodified — not cut, drilled, sanded, wrapped, painted, clear-coated or heat-formed
• In its original packaging with any protective film, hardware, brackets and instructions included

Carbon fiber panels are the common problem here. Once the box is open — let alone once a panel has been trial-fitted, drilled or bonded to the car — it can't go back, even if it went on for five minutes. This is exactly why the free VIN fitment check below matters: use it before you order, not after the box is open.

Damaged, defective or incorrect items

Open and inspect every box the day it arrives, even if you're not installing for weeks. Opening a box to check it for damage never affects your cover. The rule above about opened parts is about changing your mind — it has nothing to do with damage claims, and we would always rather you found a problem on day one than on the day you fit it. Freight damage on large carbon panels is the single most common problem in this category, and carriers put a time limit on claims.

If a part arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with:

• Your order number
• Photos of the part showing the problem
• Photos of the outer packaging, including any crushed corners or tears

For freight deliveries (hoods and other large panels), we also need a video of you opening the part and a photo of the delivery receipt with the damage written on it before you signed. Please inspect the part before the driver leaves. If the receipt was signed with no damage noted and damage is found later, the shipping insurance will not cover it and we may not be able to replace the part. See "Freight deliveries" in our Shipping policy.

We will replace the part or refund you in full — including original shipping — at no cost to you. In most cases we will not ask you to ship the part back. Sending a damaged carbon panel back to the factory costs more than replacing it, so we'd rather just make it right and let you dispose of the damaged one.

If the courier's tracking shows delivered and the package never arrived, tell us within 7 days and we'll open a carrier trace and cover you while it runs.

Returns because you changed your mind

Email hello@kingsmodsauto.com with your order number and we'll issue a return authorization (RMA) number and the address to send it to within one business day.

• Don't ship anything back without an RMA number. Our returns are handled through more than one facility, and a package that shows up unannounced can't be matched to your order or refunded.
• You pay return shipping. Use a tracked and insured service — until the part is back with us in resalable condition, it's your risk.
• Parts with a retail price over $500 carry a 15% restocking fee on change-of-mind returns. These are large, awkward, easily damaged items and handling one costs real money. It does not apply to anything defective, damaged or incorrectly sent.

Items we can't take back

• Anything opened, installed, modified or showing signs of installation
• Made-to-order and custom-configured parts, unless they arrive defective — these are built for your order and cannot be resold
• Electrical components that have been wired in or powered up
• Parts returned without an RMA number
• Gift cards

Fitment is your responsibility — and we'll help you get it right

Every product page lists the exact chassis codes and model years the part is made for. Aftermarket body parts frequently need minor adjustment for a perfect gap, and that's normal for the category, not a defect.

If you are not certain a part fits your car, email us your VIN before you order. We'll confirm it, in writing, for free. It takes us a few minutes and it saves you a return.

If you order the wrong part despite the fitment being correctly listed, that's a change-of-mind return and the terms above apply. If we listed the fitment wrong, that's on us and we cover everything.

Cancellations

Orders can be cancelled for a full refund any time before they ship — just email us. Once a made-to-order part has entered production it can't be cancelled, because it's already being built to your specification.

Refunds

Approved refunds go back to your original payment method within 5 business days of us receiving and inspecting the return, or within 5 business days of approval for photo-verified defect claims. Your bank may take a few days more to post it.

If it has been more than 10 business days since we told you a refund was approved and you still haven't seen it, email us and we'll chase it with you.

Talk to us before you file a dispute

If something has gone wrong, one email usually fixes it faster than a chargeback does — a bank dispute typically takes 60 to 90 days to resolve and freezes everything in the meantime. We answer email personally, and we would much rather sort out a problem directly. Nothing in this paragraph limits your rights under law or your card issuer's rules.

Your statutory rights

This policy is in addition to the rights you have under applicable consumer protection law, not instead of them. Nothing here is intended to limit any right you cannot legally waive.

Contact

Kings Mods Auto
hello@kingsmodsauto.com
We reply to every email within one business day.